Frequently Asked Questions
The FAQs listed below were created by Coastal Baby Rentals after listening to all our customer feedback. Please call or email with additional questions if you do not see yours below.
- Why choose Coastal Baby Rentals?
As parents who travel frequently to see both sides of our own families, we wanted to create a company that offers the absolute best equipment on the market today for families traveling to the Jersey Shore. Coastal Baby Rentals provides everything we wanted for our own family while away from home, with a focus on excellent products, high ethical standards and excellent customer service. We provide the same brands of baby and toddler equipment for rentals that we use at home with our own children, and truly want to make your stay at the Jersey Shore as care-free as possible. As parents, when we travel with our 3 children, we always look for a baby equipment rental company that focuses *solely* on offering baby equipment, which helps ease our minds that they are parents like us, and not just another business.
- What type of discounts do you offer?
Please help us Restore the Shore! For 2014, we are offering 15% off your equipment if you make your crib rental reservation before March 31! We are not currently running any promotion for 2016 season based on the past season’s stats but for multiple weeks, please inquire within for discount. Thank you!
- What towns at the Jersey Shore do you deliver to?
We deliver our premium baby equipment rental products to Shore Towns in Monmouth, Ocean, Atlantic and Cape May Counties in New Jersey. Here’s a full list. If you don’t see your town, just call or email and ask if we can deliver to you – we will do whatever we can to accommodate your request.Absecon (08201)Asbury Park (07712, 07713)Avalon (08202)Avon (07717)Bay Head (08742)Belmar (07715, 07719)Bradley Beach (07720)Brielle (08730)Brick (all zip codes)Cape May (08204)Cape May Point (08212)Diamond Beach (08260)Galloway (08205)Lake Como (07719)Lavallette (08735)LBI: For crib and linen rental on Long Beach Island (LBI) please contact ShoreSolutionsGroup.comLong Branch (07740)Longport (08403)Manasquan (08736)Mantoloking (08738)Margate (08402)Marmora (08223)Normandy Beach (08739)Ocean Beach (08735)Ocean City (08226)Ocean Grove (07756)Ortley Beach (08751)Point Pleasant (08742)Sea Girt (08750)Sea Isle City (08243)Seaside Heights (08751)Spring Lake (07762)Stone Harbor (08247)Strathmere (08248)Ventnor (08406)Ventnor City (08406)Wall (07719)Wildwood (08260)Wildwood Crest (08260)North Wildwood (08260)West Wildwood (08260)
- How does the delivery of your equipment work?
Coastal Baby Rentals tries to make this process as easy for you as possible. Our delivery and pick up costs $15 where we drop off your crib and ultra-pedic mattress or other rental equipment at your location between 1-6pm on your arrival day, and you are responsible for set up (watch the video tutorial of the easy folding system for the cribs) and bringing everything back out to the porch before your departure. Our premium service costs $30 which includes delivery, set up and pick up of all rental equipment, meaning we help to set up the crib for you if you need help at the discretion of our delivery team time allowance. Everything must be back out to the porch before your departure as well for this service.
- Is there a delivery fee for your equipment?
We charge a standard flat rate delivery/pick up fee of $15 to most towns for one order regardless of multiple items. Premium delivery fee of $30- premium consists of us coming in and personally setting up your equipment upon your presence and our availability. We no longer schedule for this in advance, we do this as time allows for us and if the guest(s) is available upon our arrival.
Combined shipping is not allowed for multiple orders to one location due to costs involved around each order. Our guests are suggested to combine the items in one order if only one shipping charge is preferred. Thank you for your cooperation.
- I prefer breathable bumpers for my child – do you offer those?
Due to popular demand, we have added breathable bumpers to our inventory. Just ask – we will cater to your needs and preferences.
- What forms of payment does Coastal Baby Rentals accept?
We accept Visa, MasterCard, American Express, Discover, cash or check for your convenience.
- Does Coastal Baby Rentals offer Gift Certificates?
Yes, we do! Give the gift of convenience for your loved ones – this is a very popular and unique gift for your friends or family members who travel to the Jersey Shore.
- Are there any other services other than rentals that you provide?
Yes, we want to make your trip as hassle-free as possible and have been called “Coastal Baby Rentals Concierge” by some of our customers. Do you need diapers, wipes, bottles or baby food? These items and others can be purchased for you, and we deliver them along with your equipment. Everything you need can be waiting for you upon your arrival.
- Is there a minimum order that I need to make?
We have a 7 day minimum rental policy with $50 minimum order per our business model, if less than 7 days stay the rate of 7 days is still charged with our system. Thank you for your understanding.
- Where do you deliver?
Coastal Baby Rentals delivers to Monmouth, Ocean, Atlantic and Cape May Counties at the Jersey Shore. We will deliver to private residences, hotels, bed and breakfasts and condos. Here is a list of our main delivery townsAsbury Park (07712, 07713)Avalon (08202)Avon (07717)Bay Head (08742)Belmar (07715, 07719)Bradley Beach (07720)Brielle (08730)Brick (all zip codes)Cape May (08204)Cape May Point (08212)Diamond Beach (08260)Galloway (08205)Lake Como (07719)Lavallette (08735)LBI: Long Beach Island – LBI (08008)Long Branch (07740)Longport (08403)Manasquan (08736)Mantoloking (08738)Margate (08402)Marmora (08223)Normandy Beach (08739)Ocean Beach (08735)Ocean City (08226)Ocean Grove (07756)Ortley Beach (08751)Point Pleasant (08742)Sea Girt (08750)Sea Isle City (08243)Seaside Heights (08751)Spring Lake (07762)Stone Harbor (08247)Strathmere (08248)Ventnor City (08406)Wall (07719)Wildwood (08260)Wildwood Crest (08260)North Wildwood (08260)West Wildwood (08260)
- How far in advance do I need to place my order?
To ensure availability, we suggest you place your order as soon as your travel plans are confirmed. We do understand that sometimes plans can not be made until the last minute so we will do our best to accommodate your schedule and needs.
- How new is your rental equipment?
All our premium baby and toddler rental equipment has been purchased new by Coastal Baby Rentals. We are meticulous in maintaining our products, which are thoroughly sanitized and checked for wear and tear after each and every rental. When any damage or wear is noted, we immediately replace the product. Our gently used equipment is always donated to Operation Wishing Baby Well, and distributed by the Yoga and U Foundation to families in need in our local community.
- How is your baby equipment cleaned?
We always use non-toxic and environmentally friendly cleaning products to maintain ultra-clean, hygienic, and health-conscious equipment for your children. All our products are thoroughly and meticulously cleaned after each and every use, and we always ask ourselves “Would I want my own child to use this product?” before we deliver it to you.
- What is your cancellation policy?
Cancellation outside of 72 hours will not be charged. Orders canceled after that time period will be charged 50% of ordering costs, and If an order is canceled on the same day of delivery, 50% of the delivery fee will also be charged to cover the preparation of the equipment for delivery.
- Does Coastal Baby Rentals give back to their local community? If so, how?
From the day Coastal Baby Rentals opened it’s doors, we have been a leader and innovator in our industry – not just with our business, but with our involvement in our local community as well. Mark & Samantha Ignatowicz, owners and operators of Coastal Baby Rentals, have partnerships with several local non-profit, family-focused organizations. The summer of 2009 the founder Stephanie launched her first-ever Operation Wishing Baby Well Baby Gear Drive, asking her local community to donate their used baby equipment to the Yoga and U Foundation, a non-profit organization based in Point Pleasant, committed to helping families in need – we as new caretakers continue her remarkable footstep. Over 500 baby essentials were collected and distributed to local moms, dads and children who needed it the most. We also volunteers our times as contributors to local schools and organizations committed to supporting specific projects and programs that will stimulate a higher level of excellence in the Wall School District and mobilize community support and involvement. We are always thinking about additional ways we can help our local Jersey Shore communities, and are excited to partner with new organizations – if you are interested in discussing ways we can give back together, do not hesitate to call Samantha directly at 732-272-6804!
- Do you install car seats?
We are not authorized to install car seats. Manuals are available for all of our products, upon request. We also recommend that you visit our local fire stations and arrange their help with installation. You may also try the Child Passenger Safety Contacts.
- Are your rental cribs truly full-size cribs? I have rented before from other places and was disappointed.
YES! Our full-size rental cribs are a wonderful choice to keep your baby or child happy in bed when away from home! They are JPMA certified full-size cribs with a unique folding design, allowing easier transportation and set up than the full-size crib you have at home. The dimensions of our full size cribs when assembled are: 54″ x 31″ x 46″. Our full-size cribs also come with 6″ thick ultra-pedic crib mattresses, a rental feature our customers rave about. Just read our testimonials and see! We meticulously maintain our equipment and know you won’t be disappointed when renting your crib and other equipment from us.
- Tell me about your crib rental mattresses – why ultra-pedic?
We discovered these wonderful crib mattresses as becoming parents first, before Coastal Baby Rentals. All our children slept so well on these ultra-pedic crib mattresses we knew we had to use the same kind for our business. If you have ever rented other cribs before, the mattress typically leaves something to be desired (we had one fold in half when renting in Florida!) so we wanted to offer something much better. This 6″ mattress can be used on either side, so for an infant there is a completely flat/firm side, or flip it over and the other side offers a little more softness, depending on desired firmness and support. Rest easy knowing this mattress is constructed with quality materials and workmanship in the USA. The Fire Blocker Mattress Cover is triple reinforced, Non allergenic, antibacterial and is 100% Washable, (with Mild Soap and Water). Our customers loves them!
- What happens if my credit card is declined?
Unfortunately sometimes this happens. Due to the time involved in following up and obtaining a different card, plus the fee we pay when a card is declined, we have a $25 fee that is standard to add on.
- Do you also offer customers to do their own transportation?
We do NOT allow customers to do their own pickup and drop off. We offer only our own delivery & pick up services at this time. There are exceptions in the case when your location moves from one location to another during your vacation, inquire within for this type of situation. Thank you!
- Do you offer daily rate?
We are afraid we aren’t able to offer daily rate. Our business model offers only weekly rate after careful consideration with factors around each order, after one week minimum, daily rate is applied to additional days. We appreciate your understanding and business. Thank you!
- What are your operating hours?
We are open year round in the north side of the Shore from Highlands to Toms River. We operate daily along with both email and phone supports.
We are seasonal in the south shore area from Egg Harbor Township to Cape May. We are open from Memorial Day until Labor Day weekend; however, we service Saturdays only from Memorial Day weekend to the mid/end of June until the kids are off of school. From the mid/end of June until Labor Day weekend, we operate daily along with both email and phone supports.
- Would you accept last minute (less than 24 hours notice) orders?
Yes. But not all orders are guaranteed to be fulfilled due to inventory and if we can, there will be expedited fee of $15 involved with the order with short notice less than 24 hours.